FAQs

When will I be charged for my order?
Payment will be collected at point of purchase.

What should I do if an item I've received is faulty?
While we try our best to make sure everything is of the highest quality, the occasional item may be delivered faulty.
For a full refund, just contact returns@ghost.co.uk and we will provide instructions on how to return the item. Please remember to include the returns slip in your parcel as proof of receipt.

What if I'm not available when the courier tries to deliver?
All deliveries are made by our shipping partners UPS and will require a signature upon delivery. UPS will make three attempts at delivering your order. If you're not available when the courier delivers, they will leave a card. Simply follow the instructions on the card to reschedule your delivery for a convenient time.

Is my order secure?
When you shop at our Website we use a 128-bit SSL (Secure Sockets layer) encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.ghost.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

I've received the wrong item in my order. What should I do?
In the unlikely event of this happening, contact our customer services team on customerservices@ghost.co.uk who will give you instructions on how to return the item back to us.

I've placed an order but not received a confirmation email. Does this mean my order hasn't gone through?
You should receive your order confirmation email within 24 hours, so if it's been longer please contact our customer services team at customerservices@ghost.co.uk remembering to include your order number.