You're currently on:

• Home
• /
• Ghost London Online Shop FAQs

FAQs

***OUR UK ORDERS ARE NOT AFFECTED BY THE POSTAL STRIKES***

When will I receive my order?

We aim to deliver to all UK mainland addresses only within 7 - 10 working days from receiving your order. During sale periods and Christmas, deliveries may take a day or so longer, please bear with us while we get your order out to you as soon as possible.

When will I be charged for my order?

We charge for payment when your order is placed.

What should I do if an item I’ve received is faulty?

While we try our best to make sure everything is f the highest quality, the occasional item may be delivered faulty. For a full refund, just contact returns@ghost.co.uk and we will provide instructions on how to return the item. Please remember to include the returns slip in your parcel as proof of purchase.

What if I’m not available when the courier tries to deliver?

All deliveries are made by our shipping partners Interlink Signed For service for UK orders, and Royal Mail International Signed For for European and International orders.Both will leave a card informing you if your parcel was either left with a neighbour or the information your local depot for you to arrange collection.

What delivery options do you offer?

We currently only offer a delivery service with Interlink which costs £5.95 for UK orders,Royal Mail £20 for European and Chanel Islands orders and £30 for Rest of World. This charge is the same per order regardless of how many items.

Is my order secure?

When you ship at our Website we use a 128-bit SSL (secure Sockets layer) encrypted secure Internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the Internet. You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.ghost.co.uk in your browser address window. A small locked padlock will also appear in the bottom of your browser window.

I’ve received the wrong item in my order. What should I do?

In the unlikely event of this happening, contact our customer services team on customerservices@ghost.co.uk who will give you instructions on how to return the item back to us.

I’ve placed an order but not received a confirmation email. Does this mean my order hasn’t gone through?

You should receive your order confirmation email within 24 hours, so if it’s been longer please contact our customer services team at customerservices@ghost.co.uk remembering to include your order number.